Get your example working
| What you see | What to check |
|---|---|
| Search is disabled | Select both places from the suggestions, or enter two valid coordinate pairs |
| No journeys | Choose a current travel date and review your mode settings |
| A different set of options | Check the saved settings and selected environment |
| An earlier departure than requested | Set timeSlack: 0 to use the exact request time |
| Results stop after the first message | Keep listening until the search completes |
| A decoding error | Check the frame type and use all four schema files |
| Price unavailable | Turn on Include Pricing and inspect each leg’s price status |
| A shared trip shows old details | Repeat the search to get current information |
Inspect the data
Section titled “Inspect the data”Open a trip and choose View Raw JSON. Find the field behind the detail you are checking. For a single segment, use Debug Leg JSON.
Ask for help
Section titled “Ask for help”Include the public-place search, date/time, environment, relevant settings and the message you received. A screenshot of the affected trip and its relevant fields makes the issue easier to reproduce.